Absolutely the worst service ever.I'm an executive at a NE company, recently relocated and the experience has been nothing short of horrifying.
Innacurate information, outright lies, hiding behind supposed contracts, refusing to return calls or emails, saying one thing and then not delivering. Here is their policy: delay, delay, delay. They know the transferee is only in the system for a short time, so they simply don't care. Housing purchase options is also a complete scam, as they control everything and will work against your better interest (lower price for you means higher equity on their books).
I'm stunned how consistently bad they have been...I'm going on five months and it only gets worse.
Someone should report them to the state BBB.